Privacy Policy - Reitzer Healthcare (Pty) Ltd

Who we are

Our website address is: https://reitzerhealthcare.com.

When will we process your special personal information?

We may process your special personal information in the following circumstances:

if racial information is processed, and the processing is required to identify you; and /
or if health information is processed, and the processing is to determine your insurance
risk, or to comply with an insurance policy or to enforce an insurance right or
obligation.
if you have consented to the processing.
if the information is being used for any Human resource or payroll requirement.
if the processing is needed to create, use, or protect a right or obligation in law.
if the processing is for statistical or research purposes and all legal conditions are met.
if the special personal information was made public by you.
if the processing is required by law.

When and from where we obtain personal information about you?

We may collect personal information about you from the following sources:

We may collect personal information directly from you.
We may collect personal information from a public record.
We may collect personal information from an area where you have deliberately made
it public.
We may collect information about you based on your use of our products, services, or
service channels.
We may collect information about you based on how you engage or interact with us
such as via our support desk, emails, letters, telephone calls and surveys.
We may collect personal information from a third party.
We may collect personal information from another source if you give us consent to do
so.

Reasons we need to process your personal information

We will process your personal information for the following reasons:

to provide you with products, goods, and services
to market our products, goods, and services to you.
to respond to your enquiries and complaints.
to comply with legislative, regulatory, risk and compliance requirements (including
directives, sanctions, and rules), voluntary and involuntary codes of conduct and
industry agreements or to fulfil reporting requirements and information requests.
to conduct market and behavioural research, including scoring and analysis to
determine if you qualify for products and services or to determine your credit or
insurance risk.
to develop, test and improve products and services for you.
for historical, statistical and research purposes, like market segmentation.
to process payment instruments.
to create, manufacture and print payment issues (like a payslip)
to enable us to deliver goods, documents, or notices to you.
for security, identity verification and to check the accuracy of your
personal information.
to communicate with you and carry out your instructions and requests.
for customer satisfaction surveys, promotional offerings.
insurance and assurance underwriting and administration.
to process or consider or assess insurance or assurance claims.
to provide insurance and assurance policies and products and related services.
to enable you to take part in customer loyalty reward programmes, to determine your
qualification for participation, earning of reward points, determining your rewards level,
monitoring your buying behaviour with our rewards partners to allocate the correct
points or inform you of appropriate products, goods, and services you may be
interested in or to inform our reward partners about your purchasing behaviour.
to enable you to take part in and make use of value-added products and services.
to assess our lending and insurance risks; and / or
for any other related purposes.

When and from where we obtain personal information about you?

We will use your personal information to our products and services to you.
We will do this in person, by post, telephone, or electronic channels such as
SMS, email, and fax.
If you are not our customer, or in any other instances where the law requires, we will
only market to you by electronic communications with your consent.
In all cases you can request us to stop sending marketing communications to you at
any time.

How we secure your personal information

We will take appropriate and reasonable technical and organisational steps to protect
your personal information according to industry best practices. Our security measures
(including physical, technological, and procedural safeguards) will be appropriate and
reasonable. This includes the following:

keeping our systems secure (like monitoring access and usage);
storing our records securely.
controlling the access to our buildings, systems and/or records; and
safely destroying or deleting records.
Ensure compliance with best practice standards

Our Cookies policy

A cookie is a small piece of data sent from our websites or applications to your computer or
device hard drive or Internet browser where it is saved. The cookie contains information to
personalise your experience on our websites or applications and may improve your experience
on the websites or applications. The cookie will also identify your device, like the computer or
smart phone.
By using our websites or applications you agree that cookies may be forwarded from the
relevant website or application to your computer or device. The cookie will enable us to know
that you have visited the website or application before and will identify you. We may also use
the cookie to prevent fraud and for analytics.
Your duties and rights about the personal information we have about you.
You must provide proof of identity when enforcing the rights below.
You must inform us when your personal information changes.
Please contact our Information Officer to give effect to any of the below rights.

Who we share your data with

In general, we will only share your personal information if any one or more of the following
apply:

if it’s necessary to protect or pursue your, our or a third party’s legitimate interest.
if you have consented to this.
if it is necessary to conclude or perform under a contract, we have with you;
if the law requires it.

How long we retain your data

We will keep your personal information for as long as:

we require it for our lawful business purposes.
Take note: We may keep your personal information even if you no longer have a relationship
with us, for the historical data that may be required by your employer or employee.

the law requires us to keep it.
a contract between you and us requires us to keep it.
you have consented for us keeping it.
we are required to keep it to achieve the purposes listed in this Privacy Policy.
a code of conduct requires us to keep it; and / or
we require it for statistical or research purposes.

What rights you have over your data

You have the right to request access to the personal information we have about you by
contacting us. This includes requesting:

the identity or categories of third parties who have had access to your personal
information.
We will attend to requests for access to personal information within a reasonable time. You
may be required to pay a reasonable fee to receive copies or descriptions of records, or
information about third parties. We will inform you of the fee before attending to your request.

confirmation that we hold your personal information.
a copy or description of the record containing your personal information; and
the identity or categories of third parties who have had access to your personal
information

We will attend to requests for access to personal information within a reasonable time. You
may be required to pay a reasonable fee to receive copies or descriptions of records, or
information about third parties. We will inform you of the fee before attending to your request.

Website Copyright Notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.